Reference

Understand the Rules Before You Start

These terms set out how your rajabanndot account works — what you can do, what we expect from you, and how we handle your activity across wallet payments, game access, and support.

Account Use PolicyDANA · OVO · GoPay Wallet TermsRegion Eligibility AppliesSupport Access ConditionsTerms Subject to Change
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rajabanndot Understand the Rules Before You Start
HOW WE HANDLE POLICY

How rajabanndot Applies These Terms

We apply these terms consistently across all account types. Whether your account was opened using a DANA, OVO, or GoPay wallet as your primary payment method, the same conduct rules apply. Our account security practices mean that suspicious activity — including unrecognised login attempts or mismatched wallet names — triggers a verification step before your account can be used further. We retain account records in line with these terms and will share them with you on request through the support channels listed above.

Wallet Name Verification

Your registered wallet — DANA, OVO, or GoPay — must match your account name. Mismatches trigger a hold and a verification step via support before transactions resume.

Account Security Practice

Unrecognised login attempts prompt an OTP check to your registered number. You can request an account lock through support if you suspect unauthorised access.

Data Retention Scope

We retain your account activity records as described in these terms. You can request a summary of your session and transaction history by contacting support via live chat or email.

Requesting a Terms Change Review

If you believe a terms update affects your account unfairly, contact our support team in writing. We will review the case and respond before any enforcement action is taken.

TERMS CONTACT PATHS

Reach Us About These Terms

Questions about how these terms apply to your account, wallet activity, or region eligibility can be directed to our support team. We handle terms-related queries through three channels — choose whichever fits your situation. Players in Bekasi and across Indonesia can reach us through any of the paths below.

Team online

Live Chat Support

Open the live chat widget from any page on rajabanndot and ask your terms question directly. A support agent will walk you through what applies to your account.

Email for Formal Queries

Send a written terms query to our support email if you need a documented response — useful for account closure requests or formal disputes about wallet conduct rulings.

Account Help Centre

Your account dashboard includes a help section where common terms questions are addressed. Check there first for wallet eligibility, payment conduct, and session-history queries.

Frequently Asked Questions About Our Terms

These are the questions we hear most often about how our terms work in practice. If your question is not covered here, our live chat support team can address it directly against your account details.

Yes. Every payment method we accept — DANA, OVO, and GoPay — is covered by the payment conduct rules in these terms. Wallet names must match your registered account name.

Third-party wallet use is not permitted under our terms. If we detect a wallet name that does not match your account, your deposit will be held and your account reviewed before any funds are released.

We may update these terms and will publish the revised version on this page. Continued account use after an update counts as acceptance. If you disagree, contact support to discuss account closure.

Contact our support team via live chat or email and ask for a transaction and session summary. We will provide records held under your account in line with what these terms allow.

Access and eligibility depend on local law. These terms apply where use is permitted; if your region restricts online gaming activity, access is not extended regardless of account status.

Send a written closure request to our support email or raise it through live chat. We will confirm your wallet details, process any eligible balance, and deactivate your account once verified.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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